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FAQs
FAQs
Below FAQ are some common concerns of our clients before purchasing the theme.If you have other questions, please just send it to us.
SHIPPING INFORMATION
Q: “When will we ship the order after you place the order from us?”
After payment of orders, under normal circumstances, we will ship your order by expedited shipping within 72 hours. If there are irresistible factors, or we have holidays, we will inform customers of the shipment in advance.
Q: “How long will you receive the parcel ?”
Your estimated delivery time is 7-21 business days.
Q: “Under what circumstances will we have delayed delivery ?”
1. The address, zip code, phone number, room number and other information filled in by customers will be contacted by the courier to refill the information, because the courier cannot identify the information.
2. If the product is out of stock, we will delay the delivery and inform customers in advance.
3. There are irresistible external factors around the world, we will delay delivery and inform customers in advance.
Q: “How about the shipping cost and shipping method？
Dispatched from our China warehouse. Orders totalling $130 or more qualify for free shipping.You will receive shipping information after shipment.
ABOUT AFTER SALES SERVICE
Q: “How can we fix it when there is quality problem about our items within guarantee ?”
We provide free machine repair and maintenance for our products within the warranty period.
Q: “How long is the warranty?”
The warranty period is 12 months when you are paying from your order, the warranty period will come into effect.
Q: “After sales problems beyond the warranty period?”
Notes: We provide repair services to customers worldwide, regardless of whether they are within the warranty period. During the warranty period, we will take more responsibilities. After the warranty period, we will also provide services and charge fees appropriately.For products beyond the warranty period, we charge a small price of manual fee. If we need to replace the parts, we will charge the cost of the parts. Of course, we will notify the customers of the cost in advance. We will evaluate whether the parts need to be replaced and repaired together. For products beyond the warranty period, customers need to pay the cost of express delivery.
